Frequently asked questions
Deposits, daily profits, withdrawals and referrals — explained in plain language.
How do I open a QASH 5 account?+
Tap Get started, enter your full name, phone number and email, and set a password. Your wallet opens at UGX 0 and is ready for a deposit immediately.
Which payment methods can I use?+
MTN Mobile Money, Airtel Money and Visa or Mastercard, all processed securely by Pesapal.
Will QASH 5 ever ask for my Mobile Money PIN?+
Never. Your PIN is entered only on the prompt that your mobile network sends to your phone. Anyone asking for it inside the app or by message is not us.
How is daily profit calculated?+
Each plan shows a fixed daily profit in shillings, for example UGX 5,000 per day, and a fixed duration in days. Profit accrues each day the plan is active.
When does my balance update after a deposit?+
As soon as our server verifies the payment with Pesapal. Verification is automatic, and you receive a unique confirmation code once it succeeds.
How do withdrawals work?+
Request a withdrawal from your wallet; our finance team reviews it and the funds are sent to your registered Mobile Money number.
How does the referral programme pay?+
Share your referral link. When a friend registers and completes their first successful deposit, a commission is credited to your referral earnings.
What happens if a payment fails or times out?+
The transaction is marked failed or cancelled and no money leaves your wallet. You can simply start a new deposit.